Returns policy

Returns, Refunds and Exchanges

If you find that you need a refund or to change the size of your item please contact us immediately to notify us. Please note that Items will only be accepted if they are in resellable condition, in original packaging and free from hairs, marks and are strictly unwashed. Please ensure items are folded neatly and packaged carefully ensuring they are well protected, if they are sent in a cardboard box or Jiffy bag they must be placed in a carrier bag or equivalent first. We cannot send out the replacement until we receive the item back and check it over. If it is not as stated the item will be sent back to you, we will unable to offer you an exchange or refund. 

If in the unlikely event you receive your item and it is damaged we will arrange for the item to be repaired or replaced at no cost to the customer. 

You choose wether to return the parcel yourself via Royal Mail or a courier of your choice. Then we will send out your exchange item, or refund you.

This is our strict policy and process regarding exchanges, please ensure that you are aware of this before placing an order.

You can return your item for an exchange within 14 days from the date you received your order. 

 

 Contact information 

 Returns: 42 Newlands Green

Clevedon

Somerset BS21 5BX

Email: greytsweaters@gmail.com

07380614298